Shipping Policy

Shipping Policy

Last updated: [13/03/25] Thank you for visiting and shopping at Fine Eye. This Shipping Policy outlines the terms and conditions related to the delivery of items purchased from our website, including fine art prints, framed artwork, and other handmade or craft products.

1. Order Processing Time

All orders are processed within 7–10 business days (Monday–Friday, excluding public holidays).
  • Fine art prints and framed artwork are often made to order, so please allow additional time for production before dispatch.
  • If we experience a high volume of orders or any unexpected delay, we will contact you directly by email.


2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery times:
  • Ireland & Northern Ireland: 2–4 business days after dispatch
  • UK & EU: 5–10 business days after dispatch
  • Rest of the World (including USA & Canada): 10–20 business days after dispatch
Delivery times are estimates and may vary depending on customs processing, courier delays, or seasonal demand.

3. Shipping Carriers

We use trusted couriers such as An Post, DPD, DHL, or UPS depending on your location and the size of your order. A tracking number will be provided once your order has been dispatched.

4. Packaging

All artwork is packaged securely to ensure safe delivery.
  • Unframed prints are shipped in sturdy tubes or flat protective mailers.
  • Framed prints are shipped in made to size boxes with protective wrapping.


5. International Shipping

We ship worldwide. Buyers are responsible for any customs duties, taxes, or import fees that may apply in their destination country. Please check your local customs office for details before ordering.

6. Delays & Lost Parcels

While we aim to meet all delivery targets, delays can occasionally occur due to postal issues or customs checks. If your order has not arrived within 30 days of dispatch, please contact us at fineeyeframing@gmail.com with your order number so we can investigate.

7. Address Accuracy

Please ensure that your shipping address is correct at checkout. We cannot be held responsible for parcels delayed or lost due to incorrect or incomplete addresses provided by the customer.

8. Click & Collect (if applicable)

Local customers may choose to collect their orders directly from our gallery at: Unit 4, Mill Court Mews, The Diamond, Donegal Town, Co. Donegal. We will notify you by email when your order is ready for collection.

9. Contact Us

If you have any questions about shipping or delivery, please contact:
📧 fineeyeframing@gmail.com
📞 +353 879429550
🕒 We aim to respond to all messages within 24–48 hours.