Refund and Returns Policy

Returns Policy

At Fine Eye, we take pride in the quality and craftsmanship of our framed photographs. Our goal is to ensure you are completely satisfied with your purchase. If you are not satisfied for any reason, please review our returns policy below:

1. Return Eligibility

  • For standard (non-customised) prints, customers may cancel or return their order within 14 days of receipt, in accordance with Irish consumer law.

  • Custom-framed work or special commissions are non-refundable, except in cases of damage or defect.

  • Damaged or Defective Items: If your item arrives damaged or defective, please contact us within 7 days of delivery. We will arrange a replacement or issue a full refund. Proof of damage (photographs of the product and packaging) may be required.
  • Incorrect Items: If you receive an incorrect order, please notify us within 7 days, and we will promptly correct the issue at no additional cost to you.
  • Non-Damaged Returns: Because each photograph is custom-framed and made-to-order, we do not accept returns for reasons other than damage or defect unless specified under a separate agreement.

2. Conditions for Returns

  • Items must be returned in their original packaging to prevent further damage during transit.
  • We do not accept returns for items damaged due to improper handling after delivery.

3. Return Process

  1. Contact Us: Email us at info@fineeye.ie with your order number, description of the issue, and any supporting photos.
  2. Approval: Once your return is approved, you will receive instructions on how to proceed.
  3. Shipping: For defective or incorrect items, we will cover the return shipping cost. For other eligible returns, shipping costs will be the buyer’s responsibility.

4. Refunds

  • Refunds will be processed to the original payment method within 10 business days of receiving the returned item.
  • Shipping fees for non-damaged returns are non-refundable.

5. Exchanges

We currently do not offer direct exchanges. However, we are happy to assist with placing a new order once your return is processed.

6. Non-Returnable Items

  • Customized or personalized orders (including prints with specific customizations).
  • Gift cards or promotional items.

We are committed to providing exceptional customer service and ensuring your experience is seamless. For any questions, please contact us at fineeyeframing@gmail.com or +353 87 9429550.

Thank you for choosing Fine Eye for your art collection!